Ecommerce Shipping Policy | New Zealand
If you have any questions about our shipping, rates, and/or returns please contact support@bluelab.com.
Shipment processing time
- Its our internal policy that all orders are shipped within 3 days. Please see Exceptions to Shipping Policy Processing Times section below to see our most up to date information on processing and shipping lead times.
- Shipments are only shipped Monday-Friday (excluding public holidays). Deliveries Mon-Fri only.
Shipping rates and delivery estimates
- Tracking information is contained in your shipment notice.
Shipment to P.O. boxes or APO/FPO addresses
- Currently PO box addresses are not accepted within New Zealand
If you are unable to find your address or the system does not accept your delivery address:
Our shipping and logistic providers do not ship to all locations.
Where you cannot find your address or your address is not accepted please contact our orders team (orders@bluelab.com) to assist with the manual processing of your order.
They will work with you to determine the most cost-effective method to get your product to the desired location.
Risk & Damage
Bluelab is responsible for arranging carriage and for delivering the goods, ready for unloading from the arriving conveyance, at the named place.
Risk transfers from seller to buyer when the goods are available for unloading; so unloading is at the buyer’s risk.
Seller’s Obligations
- Goods, commercial invoice and documentation
- Export packaging and marking
- Export licenses and customs formalities
- Pre-carriage and delivery
- Loading charges
- Cost of pre-shipment inspection
- Main carriage
- Delivery to named place of destination
- Proof of delivery
Buyer’s Obligations:
- Payment for goods as specified in sales contract
- Unloading from arriving means of transportation
- Import formalities and duties
- Cost of import clearance pre-shipment inspection
- Onward carriage and delivery to buyer (depending on named place)
Freight Damage:
If you received your order damaged, please contact the shipment carrier or our support team directly to determine whether you have a claim.
Please save all packaging material and take photos where possible of the damaged goods before filing a claim.
Returns Policy
Returns are handled on a case by case basis and depend on the nature of your return. Most of our products come with warranties and you can view more information about those here.
Return scenarios and what you need to do:
Your product has been damaged during shipping/transport to your location
- Please save all packaging material and damaged goods before filing a claim.
- Take pictures of the state of the product and packaging
- Contact support to assist with a return to your closest Bluelab warehouse.
Your product is defective
- From the date of shipping, you have protection through the Consumer Guarantees Act as well as our company warranty.
- Check if your product is under warranty here >>
- If your product is under warranty or still falls under the Consumer Guarantees Act then you have a valid claim. Please contact support and we will direct you to the closest Bluelab Returns Center. Note we do not cover the cost of freight to this center.
- If your product is no longer under warranty and/or falls outside of the Consumer Guarantees Act you do not have a valid claim by default. Please get in touch with support if you feel you have exceptional circumstances.
If you have any questions about your return or refund please contact support@bluelab.com.
Ecommerce Shipping Policy | America & Canada
We fulfill American and Canadian orders from our warehouse in California. We use UPS for international shipments from USA to Canada.
If you have any questions about our shipping, rates and/or returns please contact support@bluelab.com.
Shipment processing time
- Its our internal policy that all orders are shipped within 3 days. Please see Exceptions to Shipping Policy Processing Times section below to see our most up to date information on processing and shipping lead times.
- Shipments are only shipped Monday-Friday (excluding public holidays). Deliveries Mon-Fri only.
Shipping rates and delivery estimates
- Tracking information is contained in your shipment notice.
American & Canadian shipping is available at table rates. The cost does not include custom and/or tax charges.
Customs, duties, and taxes
There are no customs or duties for shipments within the USA.
For products shipped from our warehouse in USA to Canada, any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.
Shipment to P.O. boxes or APO/FPO addresses
- Currently PO box addresses are not accepted
If you are unable to find your address or the system does not accept your delivery address:
Our shipping and logistic providers do not ship to all locations.
Where you cannot find your address or your address is not accepted please contact our orders team (orders@bluelab.com) to assist with the manual processing of your order.
They will work with you to determine the most cost-effective method to get your product to the desired location.
Risk & Damage
Bluelab is responsible for arranging carriage and for delivering the goods, ready for unloading from the arriving conveyance, at the named place.
Risk transfers from seller to buyer when the goods are available for unloading; so unloading is at the buyer’s risk.
Seller’s Obligations
- Goods, commercial invoice and documentation
- Export packaging and marking
- Export licenses and customs formalities
- Pre-carriage and delivery
- Loading charges
- Cost of pre-shipment inspection
- Main carriage
- Delivery to named place of destination
- Proof of delivery
Buyer’s Obligations:
- Payment for goods as specified in sales contract
- Unloading from arriving means of transportation
- Import formalities and duties
- Cost of import clearance pre-shipment inspection
- Onward carriage and delivery to buyer (depending on named place)
Freight Damage:
If you received your order damaged, please contact the shipment carrier or our support team directly to determine whether you have a claim.
Please save all packaging material and take photos where possible of the damaged goods before filing a claim.
Returns Policy
Returns are handled on a case by case basis and depend on the nature of your return.
Return scenarios and what you need to do:
Your product has been damaged during shipping/transport to your location
- Please save all packaging material and damaged goods before filing a claim.
- Take pictures of the state of the product and packaging
- Contact support to assist with a return to your closest Bluelab warehouse.
Your product is defective
- From the date of shipping you have protection through both your local Consumer Protection Act as well as our company warranty.
- Check if your product is under warranty here >>
- If your product is under warranty or still falls under the Consumer Guarantees Act then you have a valid claim. Please contact support and we will direct you to the closest Bluelab Returns Center. Note we do not cover the cost of freight to this center.
- If your product is no longer under warranty and/or falls outside of the Consumer Protection Act you do not have a valid claim by default. Please get in touch with support if you feel you have exceptional circumstances.
If you have any questions about your return or refund please contact support@bluelab.com.
Ecommerce Shipping Policy | Rest of World
We offer international shipping to most countries from New Zealand through DHL.
If you have any questions about our shipping, rates and/or returns please contact support@bluelab.com.
Shipment processing time
- Its our internal policy that all orders are shipped within 3 days. Please see Exceptions to Shipping Policy Processing Times section below to see our most up to date information on processing and shipping lead times.
- Shipments are only shipped Monday-Friday (excluding public holidays). Deliveries Mon-Fri only.
Shipping rates and delivery estimates
- Tracking information is contained in your shipment notice.
International shipping is available at table rates. The cost does not include custom and/or tax charges.
Customs, duties, and taxes
Any customs, import duties and associated fees are the responsibility of the recipient and are charged once the parcel reaches its country of destination. If goods are above the threshold and customs entry is required, our logistics partner will charge an additional admin handling fee for customs clearance. For more information about your country's custom policies, please contact your local customs office.
Shipment to P.O. boxes or APO/FPO addresses
- Currently PO box addresses are not accepted.
If you are unable to find your address or the system does not accept your delivery address:
Our shipping and logistic providers do not ship to all locations.
Where you cannot find your address or your address is not accepted please contact our orders team (orders@bluelab.com) to assist with the manual processing of your order.
They will work with you to determine the most cost-effective method to get your product to the desired location.
Risk & Damage
Bluelab is responsible for arranging carriage and for delivering the goods, ready for unloading from the arriving conveyance, at the named place.
Risk transfers from seller to buyer when the goods are available for unloading; so unloading is at the buyer’s risk.
Seller’s Obligations
- Goods, commercial invoice and documentation
- Export packaging and marking
- Export licenses and customs formalities
- Pre-carriage and delivery
- Loading charges
- Cost of pre-shipment inspection
- Main carriage
- Delivery to named place of destination
- Proof of delivery
Buyer’s Obligations:
- Payment for goods as specified in sales contract
- Unloading from arriving means of transportation
- Import formalities and duties
- Cost of import clearance pre-shipment inspection
- Onward carriage and delivery to buyer (depending on named place)
Freight Damage:
If you received your order damaged, please contact the shipment carrier or our support team directly to determine whether you have a claim.
Please save all packaging material and take photos where possible of the damaged goods before filing a claim.
